Please review the following frequently asked questions before contacting a customer service representative.
Tot Squad Experts
How can I get expert help today?
Send us a message on chat or call us!
How can I become a Tot Squad service provider?
If you're a trained, certified or experienced service provider specializing in a category that Tot Squad offers (or should offer!), you can apply to become a part of our team. Our highly specialized network of providers mean not every applicant will join us, so apply today. Services can be provided in person or virtually, so some providers can work remotely.
Are Tot Squad experts trained and certified?
We only hire the best experts in every field of service we offer. Depending on the service you're seeking, our experts may have a certificate or special training specific to their field, like car seat installation completed by our CPSTs (Child Passenger Safety Technician). If you'd like more information on your provider, just ask!
What is your cancellation policy?
Please make changes to your appointment at least 24 hours in advance, otherwise we charge a $20 cancellation fee. However, if you reschedule your appointment within 7 days of your missed appointment, we will credit the cancellation fee against your total.
Do I have to schedule an appointment?
Tot Squad offers a variety of providers with an array of expertise. Appointments can be scheduled with your provider of choice by proceeding through our booking platform. Pricing and availability vary by providers.
How much does Tot Squad charge?
Pricing varies between Tot Squad providers, the packages they offer, and the type of service they will provide. Check the profile of your favorite provider to learn more.
What types of payment do you accept?
We accept Visa, Mastercard, Discover and American Express through our secure booking platform.
Can Tot Squad providers come to my house?
In light of the recent novel coronavirus, we are focused on virtual appointments at this time. In certain circumstances, in-person appointments are available. Ask a Tot Squad team member for more information.
Does Tot Squad offer a guarantee?
We are dedicated to customer satisfaction. If you aren't completely satisfied with our service or provider experience, please contact us within 48 hours of your service.
Why are you asking for personal information?
We collect personal information to better serve our customers, for example if we need to contact you regarding your items. We will never share or sell your information and we often offer special discounts and coupons in our newsletters.
Car Seat Safety
What is a certified Child Passenger Safety Technician?
Each of our technicians who install car seats has undergone rigorous training and certification to become a Child Passenger Safety Technician through the Safe Kids organization. This ensures your child’s car seat will be installed correctly and safely. Visit SafeKids' website to find out more.
Can I reinstall my child’s car seat by myself after its been cleaned?
Yes, customers always have the option to reinstall seats by themselves, but we offer complimentary installation on all our car seat cleaning packages, except our BASICS. With as many as 85 percent of car seats improperly installed, according to The National Highway Traffic Safety Administration, why not give yourself peace of mind and let one of our Certified Child Passenger Safety Technicians reinstall it?